Shipping Information
FREE Canada Wide Shipping on Orders Over $75! 

Here at CoastalBeauty.ca we understand the importance of not only having fast shipping but also having affordable shipping. Our team strives to make sure your experience is as value-packed as possible and it is for these reasons we offer FREE Canada Wide Shipping on all orders over $75! However we understand that sometimes, you’re in a crunch, time is tight, and you live a busy life but desperately need that Dry Shampoo to get you through the week...well…you’re in luck! CoastalBeauty.ca offers a Flat-Rate shipping of $7.95 (Canada Post Regular Parcel Shipping)! Whether you are restocking for the month or for the week, CoastalBeauty.ca has you covered.

Order Processing & Shipping: 
CoastalBeauty.ca utilizes Canada Post Regular Parcel Shipping for all orders which receive the FREE Canada Wide Shipping. Most orders will arrive within 2-9 business days of the order being placed. 

Coastalbeauty.ca processes all orders during business hours (Monday-Friday: 830AM-5:00PM AT). In order to maintain the highest possible level of customer experience Coastalbeauty.ca works tirelessly to ensure that all orders placed before 1:00pm AT will be shipped the same day, with all orders processed after 1:00PM AT being shipped the morning of the next business day. Occasionally due to an unforeseen re-stocking of items a slight delay on shipping of your order may occur, however this is not the norm, and the CoastalBeauty.ca team will contact you if any major delays are to occur. Orders delivered by Canada Post will require a signature in order to be delivered. 


Missed Delivery? 
No worries! The reason we have chosen Canada Post to handle all of our shipping is because Canada Post has the largest network of pick-up locations. Regardless whether you are in Nova Scotia or British Columbia, there will be a local Canada Post office near you. If you are not available to receive an order, a note will be placed at your residence guiding you to the pickup location.

Package Not Picked Up: 
If you are not available to receive your order, your package will be brought to the nearest Canada Post Office. Your package will then be held for 15 calendar days. If your package gets sent back to our warehouse you will have the option to re-ship or receive a refund, less a 20% processing fee. 

Delivery Address Accuracy: 
We strive to ensure all orders arrive as quickly as possible however we do ask that you ensure accuracy in your delivery address information! This means you need to confirm proper address, postal code, city, province, apartment number, unit number, buzzer number, or any other important information which is crucial to ensuring a successful delivery. If shipping to a business please provide the name of the business. Coastalbeauty.ca is not responsible for any shipments that are delayed, lost, or misdirected due to shipping inaccuracies.
Coastalbeauty.ca will not be held responsible for any additional shipping charges which are accrued due to incorrect or incomplete shipping addresses. If your package is undeliverable due to incorrect or incomplete shipping address it will be returned or abandoned. It is the responsibility of the customer to incur any and all shipping charges associated with this including the original shipping and return shipping costs, as well as tax and/or other charges.

Damaged, Missing, or Order Error Shipments:
If you receive an order from CoastalBeauty.ca and believe the package to be damaged, missing, or containing an error please contact our support staff at info@coastalbeauty.ca within 24hrs of receiving your package. Please do not accept packages that are visibly opened or damaged. Report damage directly to the delivery person and clearly mark the bill of lading as “Damaged”.

Right to Revoke Orders:
Coastal Beauty has the right to revoke any and all orders if it is believed that account abuse has occurred. Account abuse can take many forms. An example of account abuse would be a client making multiple accounts in order to take advantage of a promotional campaign which was designed to be single use. The classification of account abuse will be left up to the sole discretion of the Coastal Beauty customer service representative. If it has been determined that account abuse has occurred, the order in question will be held while the client is notified. After notification a full refund of the order will be issued. If unable to contact the end client after 15 days the order will automatically be refunded with a notification email being sent to the client at the email provided via the account creation process.

 

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